Refund Policy

1. Introduction

At Rejuvenateoiclea, we want you to be completely satisfied with your purchase. This Refund Policy explains the conditions under which you can return products and receive a refund. Please read this policy carefully before making a purchase.

This policy applies to all products purchased directly from our website rejuvenateoiclea.ddd. If you purchased our products from a third-party retailer, please refer to their return policy.

2. Your Right to Withdraw (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the Consumer Rights Directive 2011/83/EU.

2.1 Withdrawal Period

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

2.2 How to Exercise Your Right to Withdraw

To exercise your right to withdraw, you must inform us of your decision by a clear statement. You can do this by:

• Sending an email to serviceteam@rejuvenateoiclea.world
• Sending a letter to: 9A Circular Rd, Carrowbeg, Swinford, Co. Mayo, F12 EY03, Ireland

You may use the model withdrawal form below, but it is not obligatory:

2.3 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us).

We will make the reimbursement without undue delay, and no later than:

• 14 days after the day we receive back from you any goods supplied; or
• 14 days after the day you provide evidence that you have returned the goods, whichever is earliest.

3. Return Conditions

To be eligible for a return, the following conditions must be met:

3.1 Unopened Products

• The product must be in its original, unopened packaging
• The product seal must be intact
• The product must be in the same condition as when you received it
• The return request must be made within 30 days of delivery

3.2 Opened Products

Due to health and hygiene reasons related to dietary supplements:

• Opened products can only be returned if they are defective or damaged
• If exercising your 14-day withdrawal right (EU consumers), you may be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods

3.3 Non-Returnable Items

The following items cannot be returned or refunded:

• Products with broken seals (unless defective)
• Products purchased more than 30 days ago (except for statutory rights)
• Products not purchased directly from our website

4. How to Return a Product

To initiate a return, please follow these steps:

1. Contact Us: Email us at serviceteam@rejuvenateoiclea.world with your order number and reason for return
2. Receive Authorization: Wait for our return authorization and instructions
3. Package the Product: Securely package the product in its original packaging if possible
4. Ship the Product: Send the product to the address provided in the return authorization
5. Keep Your Receipt: Retain proof of postage until your refund is processed

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The product was defective or damaged upon arrival
• We sent you the wrong product
• The return is due to our error

If you are exercising your 14-day withdrawal right as an EU consumer, you will bear the direct cost of returning the goods.

6. Refund Process

6.1 Inspection

Once we receive your returned product, we will inspect it to ensure it meets our return conditions. We will notify you of the status of your refund via email.

6.2 Approved Refunds

If your return is approved, the refund will be processed to your original payment method within 14 days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

6.3 Partial Refunds

Partial refunds may be granted in certain circumstances:

• Products with obvious signs of use
• Products not in their original condition or packaging
• Products returned more than 14 days after delivery (statutory rights notwithstanding)

6.4 Refund Method

Refunds will be made using the same payment method you used for the original purchase. We cannot refund to a different payment method or account.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately within 48 hours of delivery. We will arrange for:

• A full refund, or
• A replacement product at no additional cost

Please provide photos of the damage and retain the original packaging for inspection if requested.

8. Incorrect Orders

If we sent you an incorrect product, please contact us within 48 hours of delivery. We will:

• Arrange collection of the incorrect product at our expense
• Send you the correct product, or
• Provide a full refund if preferred

9. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.

10. Cancellations

You may cancel your order at any time before it has been dispatched by contacting us. If your order has already been dispatched, you will need to follow the standard return process.

11. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

1. Check your bank account or payment provider again
2. Contact your credit card company or bank, as processing times may vary
3. If you have done all of this and still have not received your refund, please contact us at serviceteam@rejuvenateoiclea.world

12. Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer. If you are a consumer in the European Union, you have legal rights in relation to goods that are faulty or not as described. This policy does not affect those statutory rights.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. The policy in effect at the time of your purchase will apply to that purchase.

14. Contact Us

If you have any questions about this Refund Policy or wish to request a return, please contact us:

We aim to respond to all return requests within 2 business days.